LOGIN TROUBLESHOOTING TIPS
 
Overview:
We rely on cookie files to maintain your state from page to page at RockSugarBand.com. It is important that you allow cookies in your browser. The information we store is encrypted so other website cannot gain access to it. When you check the box to remember your username and password, cookies is the technology that we use so we know who you are in the future.

If the system is returning a specific error like "Login Failed" you probably forgot your username and password. If this is the case, click here to have your password sent to you. If you are using AOL, you may want to read this first.

If you are not getting a specific error message and you are just being returned to the login screen the list below may help.
Login Troubleshooting Issues/Solutions:
  1. You have cookies disabled in your web browser. To fix this either add RockSugarBand.com to your safe list so cookies will work or enable cookies for all sites. The Medium setting in Internet Explorer is a safe option with regards to cookies and that is all we require.
  2. Your cookie file may be corrupt. Click here for information on how to clear your cookie files in Internet Explorer. If you are using another web browser, please refer to the browser’s documentation. Keep in mind that this will also reset settings that you may have on other websites.
  3. You are using a proxy server or firewall program that is configured to block cookies. If this is the case, read your documentation and add RockSugarBand.com to your safe list or add cookie support for all sites. Most websites on the Internet will not function properly if you have cookies totally disabled.
  4. You may need to clear your Cache files. Click here for information on how to clear you Cache files in Internet Explorer. If you are using another web browser, please refer to the browser’s documentation.
  5. You don’t have access to the part of the site that you are trying to get to. If you feel you should have access click here for help.
  6. If you are still having problems after clearing your cookies, click here for more help.